Customized Large Four-Person Commercial Street Boutique Double-Layer Keychain Crane Machine Coin-Operated Catch Dolls Gift

Detail Shot

Top storage cabinets can be installed:

Specification:

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Company Overview:

FAQs:

Q1: Do you support OEM/ODM services for claw machines?

A1: Yes, we have a professional R&D team offering full-process ODM (structural design, software development, appearance customization) and standard OEM (brand logo printing on regular models) to meet all your personalized needs.

Q2: Custom design available?

A2: Product features, such as Game Machine Cabinet, Claw crane size, Company logo, Color, etc, are welcome.

A2: Product parameters,such as Coins, Coin collectors, Voltage, Plug, etc, are welcome.

Q3: What is the minimum order quantity for claw machines?

A3: Standard models: 1 unit (no customization)

Customized models (appearance/parameters): 10 units

Different items have flexible MOQ (1-10 sets), contact our sales for detailed MOQ of specific models.

Q4: How to confirm the order and track the production progress?

A4: ① Confirm product specifications, price and delivery terms with our sales; 

② We issue a pro forma invoice (PI) for your confirmation;

③ Production starts immediately after we receive the deposit;

④ We send weekly production progress updates (with photos/videos) until shipment;

⑤ Arrange delivery after receiving the balance payment.

Q5: Do you support door-to-door delivery or only port-to-port shipping?

A5: We support both shipping terms to meet different logistics demands:

FOB (Port-to-Port): We deliver the goods to the designated port, you arrange the subsequent transportation and customs clearance.

DDP (Door-to-Door): One-stop service including transportation, customs clearance, tax payment and final delivery to your designated address (all fees are included in the quote, no extra cost for you).

Q7: What is the delivery time for claw machine orders?

A7: Standard models (in stock): shipped within 3-5 working days after deposit received

Standard models (out of stock): 15-20 working days after deposit received

Customized models: 25-30 working days after deposit received

Bulk orders over 50 units: delivery time is negotiable, we will optimize the production plan to meet your delivery schedule.

Q6: How to apply for the warranty service?

A6: ① Provide your order number, machine model and shipping date to our after-sales team;

② Send photos/videos of the faulty part and a detailed description of the problem;

③ Our technicians diagnose the issue and provide a solution within 48 hours.

Q7: Do you provide free replacement parts?

A7: We give a free small accessories kit (including fuses, small switches, screws, etc.) with each order for daily maintenance. For damaged core components within the warranty period, we send replacement parts for free (excluding international shipping fee); for parts beyond the warranty period, we only charge the cost price of the parts (factory price, no extra profit).

Q8: How many claw machines are needed to open a claw machine/arcade store?

A8: The quantity depends on the store area, the recommended matching is:

50㎡ store: 15-20 claw machines

100㎡ store: 30 claw machines

200㎡ store: 50-60 claw machines (can mix with other arcade games)

We provide free professional store layout plan according to your actual store size and location, helping you accurately determine the machine quantity.

Q9: Do you provide a one-stop solution for opening a claw machine store?

A9: Yes! We offer a full one-stop store opening solution including store layout design, machine matching, on-site installation guidance (for bulk orders), operation training and prize selection suggestions, helping you open the store easily without professional experience.

Q10: What materials are used for the claw machine body?

A10: The machine body adopts high-quality thickened metal panel and anti-scratch tempered glass, with rust-proof, anti-collision and durable features. The claw is made of imported non-embroidered steel, with strong grip and long service life.

Q11: Is the operation of the claw machine simple and easy to learn?

A11: Yes, the machine has a simple and intuitive operation interface, suitable for all age groups. The operation steps are marked clearly on the machine, and customers can play it without professional guidance.